3. Support The last major factor to consider is the web hosting provider’s customer support. Getting helpful customer support means you can deal with website problems faster and more effectively. Web hosting providers usually offer phone, chat, or ticket-based customer support. But what really matters is how quickly they can respond and how knowledgeable their support team is. Other Considerations Different businesses will have different hosting needs. A fledgling personal blog won’t need the same features that a large online store requires. Here are the factors you can consider depending on the specific needs of your business.