Wouldn't you want to see all traffic This produces more work, but if your firewall only logs activity it knows about, you're security is totally dependent on the ability of your firewall and the way it's configured It's pretty easy to tell a client that you will help them save money and avoid disasters by being proactive It's also pretty easy to tell them they can focus on their core business while you take care of "IT" And it's really easy to tell them that "managed IT services" is far superior to "break/fix" Generally, these are all true What about Skype Yes, Skype can be considered a softphone and more, since it does video calls too The monthly unlimited calling plan is 3, but you also need to purchase an online number for another 3 a month if you want people to call you All of a sudden, my expected savings are evaporating I like Skype and have used it for years, mostly for the IM features, and the voice quality is terrific tech support IT Another t-shirt that's guaranteed to leave you warm and fuzzy reads "I get paid for tech support" on the front, "I don't get paid to care" on the back https//wasatchitcom/ And what is that "you're the one calling for help so you must be the idiot" attitude all about Clearly, anyone who can make it through the telephone maze to actually speak with a live tech support representative has proven that she isn't stumped easily You need to conduct market research in order to identify what are the market rates for the kind of SEO services you want The truth of the matter is that search engine optimization services don't come cheap so do not expect to pay peanuts That said, they also shouldn't cost you an arm and a leg and usually companies will give you quotes based on the services you need Since services differ from client to client, it's best to go for SEO companies that will customize your service and price as well as opposed to those that give blanket services for all Remember that cheap is expensive and you get what you pay for Even worst yet, is that the "Big Boys" are quietly slipping into the fine print of all their newest support and service warranties the concept of "Consumer Replaceable Parts"